Question 1

How long does shipping take?

Accepted Answer

Standard orders ship within 3–5 business days from our artisan studios. International orders may take 10–15 business days.

Question 2

Do you offer free shipping?

Accepted Answer

Yes! All orders over $75 qualify for free standard shipping within the US.

Question 3

Can I track my order?

Accepted Answer

Absolutely. Once your order ships, you'll receive a tracking number via email. You can also view order status in your account.

Question 4

What is your return policy?

Accepted Answer

Most items can be returned within 14 days of delivery for a refund of the item price. Made-to-order pieces and auction items can't be returned unless they arrive damaged, and items marked "Final sale" are non-returnable.

Question 5

How do I request a return?

Accepted Answer

Go to your Orders page, select the item you want to return, and click "Request Return". Once it's approved we'll email you the return address. Return shipping is paid by you, so use a tracked service.

Question 6

When will I receive my refund?

Accepted Answer

Refunds are processed within 5–7 business days after we receive your returned item.

Question 7

How do auctions work?

Accepted Answer

Live auctions run for a set period. Place a bid above the current highest bid. If you're the highest bidder when the auction closes, you win!

Question 8

Are auction items returnable?

Accepted Answer

No. All auction items are final sale. Please bid carefully.

Question 9

What happens if I win an auction?

Accepted Answer

You'll be notified immediately and charged via your saved payment method. Your item ships within 5–7 days.

Question 10

Are AZIVAA products handmade?

Accepted Answer

Yes. Every piece on AZIVAA is crafted by hand by skilled artisans. We partner directly with studios to ensure quality and fair compensation.

Question 11

How do you guarantee authenticity?

Accepted Answer

Each product comes with an AZIVAA certificate of authenticity, including the artisan's name, location, and production date.

Frequently Asked Questions

Orders & Shipping

Returns & Exchanges

Auctions

Products & Authenticity